The cancellation policy will be described on your booking contract.

If a vacation rental is booked for the purpose of a house party/event without prior notification to LUX St. Augustine Vacation Rentals, occupancy will not be allowed and deposit forfeited. Some of our properties allow events/parties that need to be coordinated with the office at the moment of the booking. If discovered after occupancy, guest will be charged an event fee plus additional cleaning fee.

Most of our properties have a minimum age requires of 25 years old (Legal photo ID required upon request). Violators to this policy will be evicted with no refund. Please check your reservation details to confirm the minimum age requirement.

Guests will assume all liability for use of pool and other common spaces. Please note that NO LIFE GUARDS ON DUTY at any of our properties.

LUX St. Augustine Vacation Rentals will have the rights to enter the property pursuant to state law; (1) In case of emergency, without prior notice. (2) to make the necessary repairs, alterations, supply necessary or agreed services, exhibit the vacation rentals to prospective or actual purchasers, guests, workmen, or contractors.

The Guest agrees to indemnify the owner for any damages to or loss from the rental property, grounds, furnishings, appliances, household items and any other of the Owner’s property resulting during the Guest’s rental term, normal wear and tear excluded. The Guest further agrees to indemnify and hold the owner and the rental agent (LUX St. Augustine Vacation Rentals) harmless from any claim or liability for any loss or damage whatsoever arising from, related to or in connection with the rental of this rental property, including but not limited to any claim for personal injury or damage or loss of property which is made, incurred or sustained by the Guest or other occupants or invitees of Guest, excepting if such damage or loss results directly from the willful misconduct or sole negligence of the owner or the agent. Neither the owner nor the agent is responsible for any of the Guests or other occupant(s) valuable, cash or other property during the rental term or thereafter left at the rental house.

Check in: 4:00 PM (EST)

Check out: 10:00 AM (EST)

Your vacation rental will be cleaned before each arrival. If there are any issues upon arrival, please call us immediately. If you have not called us during check in date, we will assume that everything was found in acceptable condition.